Secure, encrypted payment
We accept secure online payments through trusted payment providers. All payments are processed using encrypted systems to protect your personal and financial information.
Your payment details are protected with industry-standard security. Wild Arabic Herbs never stores or has access to your card information. If a payment is declined or fails, please contact your bank or try an alternative payment method.
Accepted methods
From our door to yours
We offer both international shipping. Availability may vary by location and local regulations.
Processing time
Orders are typically processed within 1 business day after payment confirmation (excluding weekends and public holidays). You'll receive a confirmation email with tracking once shipped.
Delivery times
Domestic: 2–3 business days. International: 3–7 business days. Times may vary due to customs clearance, courier delays or circumstances beyond our control.
Shipping costs
Calculated at checkout based on destination, package weight and size, and the selected method. Any customs duties, taxes or import fees are the customer's responsibility.
Orders, tracking & issues
Once your order is shipped, you'll receive a confirmation email with tracking details. Every order includes real-time tracking so you can follow it to your door.
If your order is delayed, lost or arrives damaged, please contact us within 48 hours of delivery. We may request photos or additional details to assist with your claim. We're not responsible for delays caused by customs, courier services or incorrect shipping information provided at checkout.
Orders can be modified or cancelled only before shipment. Once an order has been shipped, it cannot be changed or cancelled. Please contact us as soon as possible if you need to make changes.
We offer domestic and international shipping to many countries worldwide. Availability may vary by location and local regulations — message us on live chat and we'll confirm shipping and timing for you.
Questions about payment or shipping?
Message us on live chat or by email — our support team aims to respond within 24–48 business hours.