When we accept returns
Because our products are herbal, wellness and natural-care items, we accept returns only when the following apply:
- The product arrived damaged, defective or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused, unopened and in its original packaging
We can't accept returns for
Damaged items, refunds & return shipping
Clear, fair and handled personally by our support team.
Damaged or incorrect
Contact us within 48 hours of delivery with your order number, clear photos of the product and packaging, and a brief description. Once reviewed and approved, we'll offer a replacement or a refund where applicable.
Refunds
Because our products are largely customized to each customer's needs and circumstances, the standard refund amount is 50% of the amount paid - except in certain humanitarian cases reviewed by our team, where the refund can reach up to 90%. Approved refunds are processed within 5–10 business days to the original payment method.
Return shipping
If the return is approved due to our error (damaged or incorrect item), we cover return shipping. For any other approved return, the customer is responsible for return shipping. Only send items back after receiving return authorization from our team.
Returns, step by step
Message us on live chat or by email with your order number and clear photos of the issue. Our support team will review your request and reply, usually within 24–48 business hours.
Yes. Returned items must be shipped back only after you receive return authorization from our support team. Please don't send anything before we confirm — unauthorised returns can't be processed.
Approved refunds are processed within 5–10 business days to the same payment method used at purchase. Processing times may vary depending on your payment provider.
For hygiene, safety and quality reasons, the following are non-returnable: herbal teas and powders once opened; capsules or other ingestible products; and personal-care products once opened.
Need to return something or report an issue?
Message us on live chat or by email with your order number and details — our support team aims to respond within 24–48 business hours.